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Refund & Cancellation Policy

By subscribing to or purchasing any product or service from Rollout Heaven LLC ("Rollout Heaven"), you acknowledge and agree to this Refund & Cancellation Policy. This policy is presented to you before checkout and your completion of payment constitutes acceptance of these terms.

1. Subscription Plans (Pro, Elite, Elite Plus)

• Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the plan selected).
• All subscription fees are non-refundable. This includes partial billing periods, unused time, and any period remaining after cancellation.
• If you cancel your subscription, you will retain access to the Service through the end of the current paid billing period. No pro-rated refunds or credits will be issued for the remaining time in the billing period.
• Downgrading from a higher tier to a lower tier does not entitle you to a refund of the difference.

2. Paid Plans

• Rollout Heaven does not offer a free trial. Subscriptions begin and your payment method is charged immediately upon selecting a paid plan and completing checkout.
• All initial and recurring charges are non-refundable as described in Section 1. It is your responsibility to cancel before your next renewal date if you do not wish to be charged again.

3. One-Time Purchases & Add-Ons

• One-time purchases -- including but not limited to the Outreach List, Playlist Tracker access, backlog song registration packs, and any other add-on products -- are non-refundable once delivered or access is granted.
• Digital products and services are considered delivered upon access being granted to your account, which occurs immediately upon successful payment.

4. White Glove & Concierge Services

• Managed service packages (Elite Partner, White Glove management) are non-refundable once onboarding has commenced.
• If work has not yet begun, a cancellation request may be considered at Rollout Heaven's sole discretion.

5. Rollout Heaven Live — Submissions, Gifts, Donations & Monthly Support

• Paid song submissions purchase queue placement and on-air review time — never a positive review or any outcome. They are non-refundable once the song has been played on a show. If a show ends before your song is reached, your submission automatically stays in the artist's line and rolls over to their next live show. If your paid submission is not reviewed within a reasonable time, contact us and we will re-queue it with priority or, at our sole discretion, refund it.
• A submission removed for violating our Terms (infringing, unlawful, or inappropriate material) is not refundable.
• Gifts and donations are voluntary support for the artist, are final once processed, and are non-refundable. They are not charitable donations and are not tax-deductible.
• Monthly artist support renews automatically each month until canceled. You may cancel at any time — cancellation stops all future charges immediately, but months already billed are non-refundable. To cancel, use the manage/cancel link in your receipt email or contact us.
• Payments made on a minor's behalf are the responsibility of the parent or guardian who authorized them.

6. Radio Release Campaigns

• Radio Release purchases are non-refundable once campaign preparation or sending has begun. Preparation typically begins shortly after your release materials are submitted.
• If you purchase a Radio Release and have not yet submitted release materials, a cancellation request may be considered at Rollout Heaven's sole discretion.
• What you purchase is professional delivery to our radio and curator contacts — airplay, spins, adds, interviews, and chart results are never guaranteed and their absence is not grounds for a refund.

7. How to Cancel Your Subscription

• You may cancel your subscription at any time from your account settings within the app, or by contacting us at rolloutheaven@gmail.com.
• Cancellation takes effect at the end of the current billing period. You will not be charged for subsequent billing periods after cancellation is processed.
• Cancellation does not entitle you to a refund of the current or any prior billing period.

8. Chargebacks & Payment Disputes

• If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us, we reserve the right to immediately suspend or terminate your account and all associated access.
• We will provide evidence of this agreed-upon no-refund policy to your payment processor in the event of a dispute.
• Fraudulent chargebacks may result in permanent account termination, collection action, and reporting to fraud prevention services.

9. Exceptions

• Refunds may be issued at Rollout Heaven's sole discretion in cases of verifiable billing errors or duplicate charges caused by a system malfunction.
• If applicable law in your jurisdiction requires that refunds be provided under certain circumstances, we will comply with those requirements to the extent required by law.
• To request review of a potential billing error, contact rolloutheaven@gmail.com within 14 days of the charge.

10. Service Modifications & Discontinuation

• Rollout Heaven reserves the right to modify, suspend, or discontinue any feature or service at any time. Changes to the Service do not entitle you to a refund.
• If Rollout Heaven permanently discontinues the entire Service, prepaid subscription fees for the unused portion of the then-current billing period may be refunded at our discretion.

11. Contact

For billing questions or cancellation assistance: rolloutheaven@gmail.com