Refund & Cancellation Policy

This policy covers every purchase from Rollout Heaven LLC ("Rollout Heaven"), including purchases made on a Rollout Heaven Live artist page, where Rollout Heaven collects the payment for the artist. It is linked before checkout, and completing a payment means you accept it. Where this policy and our Terms of Service differ, this policy controls for refunds and cancellations.

1. Subscriptions: the 4 day refund window

• This section covers every recurring subscription billed by Rollout Heaven: the platform plans (Pro, Elite, Elite Plus), the Rollout Heaven Live creator subscription (monthly, the first month offer, and the yearly plan), monthly artist support paid to a host, and creator memberships on Godly Gaming pages.
• Ask within 4 days after the date of a subscription charge and we refund that charge in full to the original payment method. This applies to the first charge and to every renewal charge. Email rolloutheaven@gmail.com from the email on the account with the artist page or plan name.
• A refund ends the subscription at once. Access ends when the refund is issued, including any remaining time in the period. A refunded Live creator page and its studio close; you can ask us for a copy of your fan list before it does.
• After 4 days the charge is not refundable, in whole or in part. Cancel to stop the next charge; you keep access through the end of the period you paid for.
• The yearly Live creator plan follows the same rule: 4 days from the yearly charge. After that, the year is not refundable and cancelling does not return the unused months.
• The window exists so someone who tried a subscription and found it is not for them is never stuck with the charge. We may decline a request when the same person has already used the window on that subscription, or when the account was used in a way that breaks the Terms.
• Refunds leave us the same business day we approve them. Banks usually show the credit within 5 to 10 business days.

2. How to cancel a subscription

• Live creator subscription. In your studio, open Stream settings and press Manage subscription. Stripe's billing page opens, where you can cancel, update your card or see your invoices. The plan stops renewing and you keep access through the end of the period you paid for. You can also email us as below.
• Platform plans. Email rolloutheaven@gmail.com from the email on the account. We confirm by reply the same business day, the plan stops renewing, and you keep access through the end of the paid period. Where your account page shows a cancel option you may use that instead.
• Godly Gaming memberships. Manage or cancel from the subscribe section of the creator's page, which opens your billing portal, or email us.
• Monthly artist support. Use the manage link in your receipt email, or email us. Cancellation stops all future charges.
• Cancelling never takes away time you have already paid for. Only a refund under Section 1, or a removal under Section 2A, ends access early.

2A. Removal of a creator page

• Every Rollout Live creator accepts the Community Standards Agreement before using their studio. If Rollout Heaven removes a creator page for unbiblical or inappropriate conduct under that agreement or Section 11.13 of the Terms, access ends right away and the subscription will not renew, so the creator is not charged again.
• The subscription runs out the time already paid even though access has been removed, and no refund is issued for unused time, including within the 4 day window in Section 1, except where the law requires it.
• Fan payments already owed to the creator are paid out under the Terms. A fan whose paid review had not been played when the page was removed is refunded under Section 3.

3. Paid song reviews, upgrades and playlist placements (Rollout Heaven Live)

• Paid song submissions buy a place in the host's line and on air review time, never a positive review or any outcome. They are not refundable once the song has been played on a show. If a show ends before your song is reached, your submission stays in the artist's line and rolls over to their next live show. If your paid submission is not reviewed within a reasonable time, contact us and we will queue it again with priority or, at our discretion, refund it.
• If a host's page is paused (their subscription ended) or removed before your paid submission was played, we email you. Reply to that email, or contact us, and we refund it in full.
• Upgrades. If you pay to move a song up and the upgrade cannot be applied because the song has already played or is already at that tier, the upgrade payment is refunded automatically in full.
• Playlist placements buy the spot shown at checkout on the curator's playlist, and the song also joins the live review line. A placement is final once the song is on the playlist or has been played on a show, whichever comes first. If the curator cannot place your song, contact us and we will refund the placement in full.
• A submission removed for violating our Terms (infringing, unlawful, or inappropriate material) is not refundable.

4. Gifts, donations and the Winner Pot

• Gifts and donations are voluntary support for the artist, are final once processed, and are not refundable. They are not charitable donations and are not tax deductible.
• The Winner Pot is a share of the host's own earnings that the host chooses to pledge, shown as a running total on the page. It is not something anyone buys: no payment gives a right to the pot, no part of a fan's payment is a pot entry, and the host awards it under the rule shown on their page and pays the winner. Nothing about the pot is refundable.
• Payments made on a minor's behalf are the responsibility of the parent or guardian who authorized them.

5. Live Shop: beats, features, collab features and drops

• Beats are digital goods. Your purchase is final once the download links and your license, issued in the legal name you entered, have been delivered. The review submission included with a beat purchase follows Section 3.
• Features and collab features are a service the host artist performs for you. The purchase is final once the host has delivered the work. If the host has not delivered within 30 days of your purchase, you have sent the host what they asked for, and you did not agree on a later date, email us and we will refund the purchase in full.
• Exclusive drops and other digital items are final once delivered or unlocked.
• Delivered files stay available for the period shown on the delivery email. Download them promptly.

6. Beat auctions

• A bid is a commitment to buy at that price. The winning bidder has three minutes to complete checkout through the link the page shows. If it lapses, the offer passes to the runner up on the same clock, and the host may send the offer again while the beat is still unsold.
• A paid auction win is a Live Shop beat purchase and follows Section 5. A bidder who wins and does not pay may be barred from future auctions on that page.

7. Engineer and producer services (mixing, mastering, custom beats)

• A booking buys the service at the tier chosen and a place in the engineer's work line. It is refundable in full until the engineer starts work on your files. Once work has started it is not refundable. Email us if nothing has started and you want out.
• Scope, revisions and turnaround are between you and the engineer, within the tier description on the page.
• Delivered files stay downloadable for 30 days from delivery, or until you confirm you have saved them. Download them promptly; we do not keep them after that.

8. Barber Shop bookings

• A booking buys a time in the chair on the shop's schedule. To move or cancel, contact the shop or email us at least 24 hours before your start time and we refund the booking in full or move it to a time the shop has open.
• A no show, or a cancellation inside 24 hours, is not refundable.
• If the shop cancels your booking or is closed at your time, you get a full refund or a new time of your choosing.

9. One time purchases and add ons

• One time purchases, including the Outreach List, Playlist Tracker access, backlog song registration packs, and any other add on products, are not refundable once delivered or once access is granted.
• Digital products and services count as delivered when access is granted to your account, which happens immediately on successful payment.

10. White glove and concierge services

• Managed service packages (Elite Partner, White Glove management) are not refundable once onboarding has begun.
• If work has not yet begun, a cancellation request may be considered at Rollout Heaven's sole discretion.

11. Radio Release campaigns

• Radio Release purchases are not refundable once campaign preparation or sending has begun. Preparation usually begins shortly after your release materials are submitted.
• If you purchase a Radio Release and have not yet submitted release materials, a cancellation request may be considered at Rollout Heaven's sole discretion.
• What you buy is professional delivery to our radio and curator contacts. Airplay, spins, adds, interviews, and chart results are never guaranteed and their absence is not grounds for a refund.

12. Chargebacks and payment disputes

• Email us first. Almost every billing problem is fixed the same day. If you open a chargeback or payment dispute with your bank instead of contacting us, we may suspend or close your account and any pages or purchases tied to it while the dispute is open.
• In a dispute we give your payment processor this policy, the checkout record, and the delivery record.
• Fraudulent chargebacks may result in permanent account termination, collection action, and reporting to fraud prevention services.

13. Billing errors and legal exceptions

• Verifiable billing errors and duplicate charges are refunded in full. If our system ever creates a duplicate subscription, we cancel it and refund it as soon as we see it.
• If the law where you live requires a refund in a situation this policy does not cover, we follow the law.
• To report a billing error, contact rolloutheaven@gmail.com within 14 days of the charge.

14. Service changes and discontinuation

• Rollout Heaven may modify, suspend, or discontinue any feature or service at any time. Changes to the Service do not entitle you to a refund, except that a feature you paid for and cannot use at all because we removed it is refunded for the unused part.
• If Rollout Heaven permanently discontinues the entire Service, prepaid subscription fees for the unused portion of the current billing period are refunded.

15. Contact

Billing questions, cancellations and refunds: rolloutheaven@gmail.com
Rollout Heaven LLC, 1021 N Audobon Dr, Marion, IN 46952