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Terms of Service

These Terms of Service ("Terms") govern your access to and use of Rollout Heaven, including Rollout Heaven Live and the Radio Release service (together, the "Service"), operated by Rollout Heaven LLC ("Rollout Heaven," "we," "us," "our"). By creating an account, subscribing, submitting a song, sending a gift or donation, joining a broadcast, or using the Service in any way, you agree to be bound by these Terms, our Privacy Policy, Refund Policy, DMCA Policy, and Disclaimers, all of which are incorporated by reference. If you do not agree, do not use the Service.

1. The Service

Rollout Heaven is a SaaS marketing command center that helps independent musicians plan, organize, and generate marketing assets for music releases. Features include release intake, AI-assisted campaign generation, content banks, calendars, outreach lists, playlist strategy, backlog registration tools, gamification, implementer program, and related tools. The Service also includes Rollout Heaven Live — a live-streaming platform where host artists broadcast live song-review shows and fans can watch, chat, submit songs for review, and support artists (see Section 11) — and the Radio Release submission service (see Section 11.8).

Rollout Heaven is a software tool. It is not a record label, music publisher, talent manager, booking agent, talent agency, entertainment attorney, or financial advisor. No fiduciary, agency, partnership, joint venture, or employment relationship is created between you and Rollout Heaven.

2. Eligibility & Accounts

• You must be at least 18 years of age to create a Rollout Heaven platform account, host a live show, or make purchases on the Service. By doing any of these, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. Age rules specific to Rollout Heaven Live fan features are in Section 11.1.
• You must provide accurate information when registering and keep it current.
• You are responsible for safeguarding your password and for all activity that occurs under your account.
• One account per person. Account sharing is not permitted on any plan.
• You are responsible for maintaining the security of your account credentials. Rollout Heaven is not liable for unauthorized access to your account resulting from your failure to secure your credentials.

3. Subscriptions & Billing

• Rollout Heaven is a paid service and does not offer a free trial. Access begins when you select a plan and complete checkout.
• Your payment method is charged immediately upon completing checkout for the first billing cycle of the selected subscription plan.
• Paid subscriptions are billed through Stripe on a recurring basis (monthly or annually). You authorize us to charge your payment method for each billing cycle until you cancel.
• You may cancel at any time from your account page or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access until then.

• We may change pricing with at least 30 days' notice. Price changes will not affect the current paid-through period.
• If a payment fails, we may suspend access until the balance is resolved. We are not liable for any loss of data or access during a payment failure period.

4. One-Time Purchases & Add-Ons

• One-time purchases (including but not limited to the Outreach List, Playlist Tracker, backlog song registration packs, and other add-on products) are non-refundable once delivered or access is granted.
• Digital products are considered delivered immediately upon successful payment and access being granted to your account.

5. Acceptable Use

You agree not to:

• Use the Service to generate or distribute content that is unlawful, defamatory, infringing, hateful, obscene, or sexually exploitative of minors.
• Upload or input material you do not have the right to use, including content that infringes third-party intellectual property.
• Attempt to reverse engineer, scrape, data mine, or abuse the AI generation endpoints, including automated or bulk requests beyond normal human use.
• Share, resell, sublicense, or redistribute access to the Service, its content, or its AI-generated output as a competing service.
• Probe, scan, or test the vulnerability of the Service, or bypass any security or authentication measure.
• Use the Service to spam, harass, or send unsolicited communications in violation of CAN-SPAM or other applicable laws.
• Use AI-generated content to impersonate real people, artists, or organizations.
• Submit false, misleading, or fraudulent information to the platform, including in registration data, artist profiles, or account information.
• Use the Service in any way that violates applicable local, state, national, or international law or regulation.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice, and without refund.

6. Your Content

You retain all ownership of the release metadata, audio links, artwork, and other materials you submit ("Your Content"). You grant Rollout Heaven a limited, non-exclusive, worldwide license to store, process, and transmit Your Content solely to operate the Service for you -- for example, rendering your saved releases and passing context to Anthropic's Claude API when you generate campaigns. Songs submitted for live review on Rollout Heaven Live are additionally licensed as described in Section 11.2.

You are solely responsible for Your Content and for ensuring you have all rights necessary to use it with the Service. You represent and warrant that Your Content does not infringe any third-party intellectual property rights and does not violate any applicable law.

7. AI-Generated Output

Campaigns, hooks, captions, press releases, email copy, ad copy, and other content produced by the AI generation pipeline are provided on an "as is" basis as a creative tool.

• AI output can be inaccurate, derivative, or unsuitable for your context.
• You are responsible for reviewing, editing, and fact-checking any generated content before publishing or acting on it.
• We make no warranty that generated content is unique, original, non-infringing, legally compliant, or fit for any particular purpose.
• You assume all risk and liability for content you publish using AI-generated output from the Service.
• Rollout Heaven is not the author of AI-generated content and does not control the specific output produced by third-party AI models.

8. Music Industry Services Disclaimer

• Backlog registration tools are an administrative convenience only. Rollout Heaven does not guarantee acceptance by BMI, ASCAP, SESAC, SoundExchange, HFA/MLC, or any other collecting society or PRO.
• You are solely responsible for verifying the accuracy of all registration data (song titles, songwriter names, splits, publisher info, ISRC/ISWC/UPC codes).
• Rollout Heaven does not collect, hold, distribute, or guarantee any royalty payments.
• Rollout Heaven does not issue, obtain, or manage mechanical licenses, synchronization licenses, master use licenses, or any other music licenses.
• Nothing on the platform constitutes legal, financial, tax, or music business advice. Consult qualified professionals for advice specific to your situation.

9. Outreach & Contact Data

• Contact data in outreach lists is compiled from publicly available sources. Rollout Heaven does not guarantee accuracy, currency, or completeness.
• You are solely responsible for complying with CAN-SPAM, GDPR, and all applicable laws when contacting individuals using data from the Service.

10. Implementer (Affiliate) Program

• Implementers are independent contractors, not employees or agents of Rollout Heaven.
• Implementers must comply with FTC Endorsement Guidelines and clearly disclose their material connection to Rollout Heaven in all promotional communications.
• Rollout Heaven does not guarantee any specific income or commission earnings.
• Rollout Heaven reserves the right to modify commission structures, terminate implementer accounts, or withhold commissions for violations of these Terms or program rules.
• Implementers are responsible for their own tax obligations, including reporting commission income. Rollout Heaven will issue 1099 forms where required by law.
• Implementers may not make unauthorized claims, guarantees, or representations about the Service.

11. Rollout Heaven Live — Live Streams, Song Reviews & Fan Features

Rollout Heaven Live ("Live") lets independent host artists ("Hosts") broadcast live song-review shows. Fans and other artists ("Fans") can watch, chat, submit songs to be reviewed on air, send gifts and donations, and support a Host monthly. This Section 11 applies to everyone who uses Live in any way.

11.1 Fan Eligibility & Minors

• Watching a public live stream requires no account and has no age requirement beyond those of the platform it is viewed on.
• Interactive Fan features (creating a fan profile, chatting, submitting a song) require you to be at least 13 years old. If you are under 18, you may use interactive Fan features only with the permission of a parent or legal guardian.
• All purchases on Live (paid submissions, gifts, donations, monthly support) must be made by a person 18 or older, or by a parent or legal guardian on a minor's behalf.
• Children under 13 may not create a fan profile, chat, or submit content. If we learn that a child under 13 has provided personal information, we will delete it.
• Hosting a show requires a platform account and is limited to users 18 and older.

11.2 Song Submissions & License

When you submit a song, music video, or other material for review on a Live show, you represent and warrant that you own the material or control all rights necessary to submit it (including the sound recording and, to the extent required, the underlying composition), and you grant Rollout Heaven and the Host a non-exclusive, worldwide, royalty-free license to play, perform, display, review, comment on, record, rebroadcast, and distribute the submitted material as part of the live stream, its replays, and excerpts or clips of the show, on Rollout Heaven and on third-party platforms the show is simulcast or posted to (including YouTube and Facebook), including in promotion of the show, the Host, or the Service.

• You keep full ownership of your music. This license is only what is needed to review your song on a show and to keep and share the show itself.
• This license survives for as long as the show, replay, or clip containing your material remains published. You may request removal of a specific replay segment or clip containing your song by emailing us; we will make reasonable efforts to honor removal requests for content under our control, but we cannot retract copies already distributed on third-party platforms or made by viewers.
• If your distributor or label runs Content ID or similar rights-matching on your material, you are responsible for whitelisting the show's channels so replays are not claimed or blocked.
• Hosts and Rollout Heaven may decline, skip, or remove any submission at any time — including material that is or appears unlawful, infringing, hateful, or inappropriate for the show's audience — without a refund except as described in the Refund Policy.

11.3 Reviews Are Opinion — What a Paid Submission Buys

• Live reviews are the Host's personal opinion, offered as entertainment. They are not professional, legal, financial, or music-business advice, and they are not an evaluation by Rollout Heaven.
• A paid submission tier purchases queue placement and on-air review time (higher tiers buy longer listening and feedback time), and nothing else. It does not purchase a positive review, a minimum score, airplay, playlisting, promotion, exposure, followers, or any career outcome.
• Reviews can be critical. By submitting, you accept that the Host may say negative things about your music on a public broadcast that is recorded and rebroadcast.
• If a show ends before your song is reached, your submission stays in the Host's line and rolls over to the Host's next live show. If your paid submission is not reviewed within a reasonable time, contact us at rolloutheaven@gmail.com and we will re-queue it with priority or, at our discretion, refund it.

11.4 Gifts, Donations & Monthly Support

• Gifts, donations, and monthly support are voluntary payments to support a Host. Other than the entertainment of the moment (for example, an on-stream shout-out or gift animation), you receive no goods or services in exchange.
• These payments are not charitable donations and are not tax-deductible. Rollout Heaven and its Hosts are not charities, churches, or 501(c)(3) organizations, and no payment on the Service is a tithe or charitable gift, regardless of how a show describes itself.
• All gifts and donations are final and non-refundable once processed. Monthly support renews automatically each month until you cancel; you can cancel at any time and cancellation stops future charges, but months already billed are not refunded.
• Rollout Heaven retains a platform fee from paid submissions and gifts; the remainder goes to the Host. Donations are passed to the Host without a platform fee (payment-processing fees may still apply).
• Payments made by minors without parental permission may be reversed; misuse of a payment method you do not own is fraud and will be treated as such.

11.5 Chat & Community Conduct

• Chat is a public space. Do not post content that is unlawful, defamatory, harassing, hateful, sexually explicit, spammy, or that shares someone else's personal information.
• Hosts and Rollout Heaven may hide or delete messages, mute, or ban any participant at any time, with or without notice, for any reason or no reason. Bans do not entitle you to any refund.
• Your chat name and messages may be displayed on the live broadcast itself and therefore appear in recordings, replays, and clips of the show on third-party platforms. Do not use a chat name or send messages you would not want publicly broadcast.

11.6 Broadcasts, Recording & Likeness

• Live shows are recorded and may be simulcast, rebroadcast, replayed, clipped, and used to promote the show, the Host, or the Service on Rollout Heaven and third-party platforms (including YouTube and Facebook).
• By appearing on a broadcast in any way — as a Host, an on-camera guest, a caller, a chat participant whose name and messages appear on screen, or a submitter whose music and name are featured — you consent to your name, image, voice, likeness, and contributions being captured, broadcast, recorded, rebroadcast, and used as described above, worldwide, without compensation.
• Content distributed to third-party platforms or captured by viewers cannot be retracted. Rollout Heaven will make reasonable efforts to honor removal requests for content under its direct control.
• Guests joining a broadcast do so voluntarily and are responsible for their own conduct, appearance, and surroundings on camera.

11.7 Host Artists — Payouts & Responsibilities

• Hosts are independent artists and independent contractors. Hosting a show does not make you an employee, agent, or partner of Rollout Heaven, and Rollout Heaven is not your label, manager, or agent.
• Limited payment-collection agent. By accepting fan payments through the Service or connecting a payout method, the Host appoints Rollout Heaven LLC as the Host's limited agent for the sole purpose of receiving fan payments (paid submissions, gifts, donations, and supporter payments) on the Host's behalf. A fan's payment to Rollout Heaven LLC is treated as payment made directly to the Host, and satisfies the fan's payment obligation to the Host to that extent, whether or not Rollout Heaven has yet remitted the Host's share. Rollout Heaven remits the Host's share per the agreed revenue split. The Host may revoke this appointment for future payments at any time by disconnecting payouts or by written notice to rolloutheaven@gmail.com; revocation does not affect payments already received.
• Host earnings (the Host's share of paid submissions and gifts, and donations) are calculated per the revenue split shown in the Host's studio or written agreement, and are paid out via Stripe. Payouts are subject to Stripe's identity-verification (KYC) requirements, processing timelines, and funds clearing; Rollout Heaven may delay a payout while funds settle or while investigating suspected fraud or a payment dispute.
• If a payment that was already shared with a Host is refunded, reversed, or charged back, the Host's share of that payment may be deducted from future payouts or owed back to Rollout Heaven.
• Hosts are solely responsible for their own taxes on earnings. Payment processors will issue tax forms (such as a 1099-K) where required by law; Rollout Heaven does not withhold taxes.
• Hosts are responsible for the content of their shows, including their commentary and anything they choose to play or display on air. Fan-submitted songs are covered by the submitter's license in Section 11.2; for any other music or media a Host plays on a broadcast, the Host is responsible for having the necessary rights, and for complying with the content rules of any platform the show is simulcast to.
• Rollout Heaven does not guarantee any level of viewership, submissions, gifts, or income from hosting. Earnings depend on many factors; results vary and many shows earn little or nothing.

11.8 Radio Release Service

• The Radio Release service is a professional delivery service: we prepare and individually send your release to our list of Christian radio and curator contacts and submit it to the submission sites we maintain, with delivery tracking where available.
• We do not and cannot guarantee airplay, spins, adds, interviews, chart positions, playlisting, or any response. Program directors and curators alone decide what they play. No honest radio service can promise otherwise.
• Radio Release campaigns are non-refundable once campaign preparation or sending has begun, as described in the Refund Policy.
• You must own or control the rights to any release you submit for a Radio Release campaign, and Section 6 (Your Content) applies to the materials you provide.

12. Third-Party Services

The Service integrates with Stripe, Anthropic (Claude API), Resend, Serper, Spotify, Railway, YouTube (Google), and Meta (Facebook/Instagram). Your use of those services is subject to their respective terms. We are not responsible for the availability, content, data handling, or practices of third-party services. Outages or changes to third-party services may affect Rollout Heaven's functionality — including live-stream simulcasts — and we are not liable for such disruptions.

13. Intellectual Property

The Service, including its software, design, branding, logos, UI, and underlying content (other than Your Content), is owned by Rollout Heaven and protected by intellectual-property laws. We grant you a limited, non-transferable, revocable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Service.

14. Termination

• You may stop using the Service and request account deletion at any time.
• We may suspend or terminate your access if you violate these Terms, if your subscription lapses, if we receive repeated DMCA complaints, or if we discontinue the Service.
• On termination, your right to access the Service ends immediately. Your Content may be deleted after a 30-day grace period.
• Termination does not entitle you to any refund of fees paid.
• Sections 7 (AI-Generated Output), 11.2 (Submission License), 11.6 (Broadcasts, Recording & Likeness), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), 18 (Dispute Resolution & Arbitration), and 19 (Governing Law) survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT GENERATED CONTENT WILL MEET YOUR REQUIREMENTS, THAT LIVE STREAMS WILL BE FREE OF INTERRUPTION OR TECHNICAL FAULTS, OR THAT ANY RESULTS WILL BE ACHIEVED THROUGH USE OF THE SERVICE.

See our full Disclaimers page for additional important disclaimers.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROLLOUT HEAVEN AND ITS OPERATORS, OFFICERS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST ROYALTIES, LOST DATA, LOSS OF BUSINESS OPPORTUNITIES, REPUTATIONAL HARM, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER.

17. Indemnification

You agree to indemnify, defend, and hold harmless Rollout Heaven and its operators, officers, employees, affiliates, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content, including songs and videos you submit for live review; (b) your use of the Service; (c) your publication or distribution of AI-generated content; (d) your violation of these Terms or any applicable law; (e) your outreach activities using data from the Service; (f) errors in registration data you provide; (g) your infringement of any third-party rights; or (h) if you are a Host, the content and conduct of your shows.

18. Dispute Resolution & Arbitration

• Informal Resolution First. Before filing any claim, you agree to contact us at rolloutheaven@gmail.com and attempt to resolve the dispute informally for at least 30 days.
• Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in the state of Connecticut, United States, or at another mutually agreed location.
• Class Action Waiver. YOU AND ROLLOUT HEAVEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
• Small Claims Exception. Either party may bring an individual action in small claims court if the claim qualifies.
• Opt-Out. You may opt out of arbitration by sending written notice to rolloutheaven@gmail.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in Connecticut.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict-of-laws principles. If the arbitration clause above does not apply, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Connecticut.

20. Force Majeure

Rollout Heaven shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to: natural disasters, acts of government, internet or infrastructure failures, third-party service outages (Stripe, Anthropic, Resend, Railway, YouTube, Meta), cyberattacks, pandemics, or other force majeure events.

21. Electronic Communications

By using the Service, you consent to receiving electronic communications from us, including account notifications, transactional emails, and updates to these Terms. These electronic communications satisfy any legal requirement that such communications be in writing. Marketing texts and emails are sent only with your separate express consent, which you may withdraw at any time (reply STOP to texts, or use the unsubscribe link in emails).

22. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, DMCA Policy, and Disclaimers, constitute the entire agreement between you and Rollout Heaven regarding the Service and supersede all prior agreements and understandings. For Hosts with a separate written agreement with Rollout Heaven, that agreement controls where it conflicts with these Terms.

24. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced in-app or by email at least 30 days before they take effect. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

25. Contact

Questions about these Terms: rolloutheaven@gmail.com